Returns
& Refunds
We are a small, veteran-owned family business and we stand behind every product we sell. Please read this policy carefully before initiating a return. Inspecting your item before use is the most important step to protect your options.
Return Eligibility
We value your satisfaction. Our return policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we are unable to offer a refund or exchange.
- The item must be unused and in the same pristine condition as when you received it
- It must be in the original packaging with all components and accessories intact
- A receipt or proof of purchase must be included with the return
- A Return Merchandise Authorization (RMA) number must be obtained before shipping — see Section 03
- Items that have been used in any way
- Items not in their original condition, missing parts, or damaged for reasons not attributable to our error
- Items returned after 30 days from the delivery date
- Sale items and promotional purchases
If a return is denied, the buyer is responsible for return shipping charges if they want the product sent back to them. Do not send returns directly to the manufacturer. All returns must come to us.
Special Note: Glass Items
We do accept returns on glass items, but they are subject to a more thorough inspection process given the nature of the product category.
Cleaning a piece before returning it does not make it eligible for a refund. The smell of cleaning agents alone is sufficient cause for denial. If you are unsure whether your glass qualifies, contact us before initiating a return.
How to Start a Return
Do not ship anything back without contacting us first. All returns require a Return Merchandise Authorization (RMA) number. Packages received without an RMA number may be refused or delayed. The process is straightforward.
Contact Us First
Email [email protected] with your order number and the reason for your return. Do not ship anything yet.
Receive Your RMA
We will review your request and issue an RMA number and the return shipping address. This is required for your return to be processed.
Pack and Ship Carefully
Package the item exactly as it arrived. Write your RMA number clearly on the outside of the box. Ship with tracking and insure items over $75.
We Inspect and Notify You
Once received, we inspect the item and notify you via email within a reasonable timeframe with an approval or denial decision.
Refunds
Upon receiving and inspecting your returned item, we will notify you via email confirming receipt and informing you of the approval or rejection of your refund request. To be approved, your item must be in the same condition as when you received it — unused and in resellable condition.
| Scenario | Refund Eligible? | Restock Fee | Shipping Refunded? |
|---|---|---|---|
| Unused item, original packaging, within 30 days | Yes | 10% of product cost | No — original shipping is non-refundable |
| Unused item, received free shipping, within 30 days | Yes | 10% + actual shipping cost deducted | Deducted from refund |
| Used item | No | N/A | No |
| Item returned after 30 days | No | N/A | No |
| Glass item with any sign of use | No | N/A | No |
| Sale or promotional item | No | N/A | No |
| Defective / DOA (Dead on Arrival) | Exchange | No fee — same item replacement | We cover return shipping on our error |
If you have not received your refund after approval, follow these steps in order:
- Check your bank account — it may already be posted
- Contact your credit card company — posting can take several business days
- Contact your bank directly — there is often additional processing time on their end
- If you have done all of the above and still have not received your refund, email us at [email protected]
Exchanges and DOA Items
We only replace items if they are defective (dead on arrival) or damaged in transit. We do not offer exchanges for preference or change of mind — those are handled as standard returns subject to the 30-day policy and restocking fee. If you need to exchange a defective item, contact us to arrange the exchange before shipping anything back.
Return Shipping
You are responsible for paying your own shipping costs for returning your item, unless the return is the result of our error (wrong item shipped, DOA). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
- Use a trackable shipping service for all returns
- Purchase shipping insurance on items valued over $75 — we cannot guarantee receipt and will not be liable for items lost or damaged in transit
- Include your RMA number on the outside of the package — missing RMA information can cause delays or result in the package being refused
- Package the item the same way it arrived to prevent damage in transit
Price Matching
As a small family business, we do not have the same price matching policies as larger retailers. However, we strive to be competitive. If you find a lower price on the same item, contact us at [email protected] and we will do our best to match it at our discretion.
For purchases made on thedabhut.com, you have 72 hours from your order date to request a price adjustment if the same item drops in price in our store.
- Black Friday deals — one-day-only, no price adjustments honored
- 4/20 flash sales — one-day-only, no price adjustments honored
- Retroactive reimbursements will not be credited back to the original payment method
Questions or Ready to Start a Return?
Contact us before shipping anything back. We will issue your RMA number and make the process as smooth as possible.
For returns and defective items: [email protected]
For price matching and general questions: [email protected]